Privacy Policy
This Privacy Policy explains how Keepsakes (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website and service at keepsakes.online. By creating an account or using Keepsakes, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account information: When you create an account, we collect your name, email address, and password. Passwords are stored securely and are not accessible to our team.
Profile information: You may optionally provide a display name, bio, location, and profile photo.
Keepsake content: When you create a keepsake, we store the title, story, photos, videos, audio, documents, and any other files you upload, along with metadata like date estimates and locations you provide.
Sharing data: When you share a keepsake, we store the email addresses of people you invite.
How We Use Your Information
We use your information solely to provide and improve the Keepsakes service:
- To create and manage your account
- To store and display your keepsakes
- To send transactional emails (account confirmation, password resets, sharing invitations)
- To enable sharing keepsakes with people you choose
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payment Information
If you subscribe to a paid plan, your payment is processed by Stripe. We do not collect, store, or have access to your credit card number or bank account details. Stripe receives your payment information directly and processes it in accordance with their privacy policy. We receive only a customer identifier from Stripe, which we use to manage your subscription status.
Third-Party Services
We use trusted third-party service providers for hosting, data storage, authentication, payment processing, and email delivery. These providers process your data only as necessary to operate the Keepsakes service on our behalf. We may add analytics services in the future and will update this policy accordingly.
Cookies
We use essential cookies only, to maintain your login session. We do not use tracking cookies or third-party advertising cookies.
Data Security
We use industry-standard security measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention and Deletion
We retain your data for as long as your account is active. If you delete your account, we will delete all your personal data, keepsakes, and uploaded files within a reasonable timeframe. Some data may persist briefly in backups or caches before being permanently removed.
Children’s Privacy
Keepsakes is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us.
Your Rights
You may at any time:
- Access and update your personal information through your profile settings
- Export your keepsakes and data
- Delete your account and all associated data
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of Keepsakes after changes are posted constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy, contact us at support@keepsakes.online.